Updated 1st January 2019
My Gynae Ltd is committed to ensuring your personal information is professionally managed in accordance with the law. This policy provides information to you about how your personal information (which includes your health information) is collected and used within our practice as well as the circumstances under which we would share it with third parties.
The personal information we collect for consultation generally includes:
Your name, address, date of birth, contact details.Information about your health condition, medical history, social and family history, risk factors, medications, allergies, adverse events, immunizations and treatment you may have already received.
If you have private health insurance, we collect details of your membership number, claim number and details required for identification and claiming purposes.We also collect information regarding your GP practice so that we can, with your consent only, keep them informed of the consultation, diagnosis and treatment plan. All practice staff have signed a confidentiality agreement as part of their employment contract with us.
What personal information do we collect and why do we collect it?
When you register as a patient (either online when you book an appointment or in person when you attend clinic), your Doctor and their support team will need to collect personal information so they can provide you with the best possible healthcare services. We also use it for directly related business activities such as financial claims and payments, audits, accreditations and normal business processes.
How we collect your personal information:
Our practice will collect your personal information directly and in person, over the phone, by email, SMS, through our website or online communication channels, or by completing our online or hard copy forms.
Updated 1st January 2019
Who do we share your personal information with and when?
Other Healthcare providers, such as your GP or specialists we may refer you to.
Statutory requirement to lawfully share certain personal information such as mandatory notification of diseases or conditions.
Court subpoenas required or authorized by law, for public health or health and safety reasons as required by law.
During the course of providing medical services through electronic prescribing.
Our practice will not use your personal information for marketing purposes. We do send out SMS reminders and email confirmation of appointments and these are not intended for marketing purposes but rather to minimise non-attendance.
How to access or correct your personal information:
If you wish to access or correct your personal information, we request that you put it in writing and contact the practice via email on or addressed to Dr Prabha Sivaraman, 17 St John Street, Manchester, M3 4DR. Your request for access will be processed within 10 working days.
How we store and protect your personal records:
Your information is stored in our practice as paper records as well as partial electronic records which are in a secure format. Our practice takes appropriate measures to ensure that your personal information is secure, protected from misuse, loss, interference or unauthorized access.
How can you lodge a privacy related complaint?
Please do this in writing, with sufficient details to our practice at 17 St John Street, Manchester, M3 4DR. We will investigate and respond within 30 days. If you are not satisfied with our response, you can contact us directly to discuss your concerns. You also have the right to lodge a complaint with the Information Commissioners Office.